Return and Refund Policy

At Jinbo Store, we strive to ensure your complete satisfaction with every purchase. Our return and refund policy is designed to provide you with the utmost confidence and peace of mind.

1. Returns: If for any reason you are not entirely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refunds: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

3. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include opened or used supplements, vitamins, and other consumable products.

4. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at lovelyamor53@yahoo.com. We will work swiftly to address the issue and provide you with a suitable solution, whether it be a replacement or a refund.

5. Return Process: To initiate a return, please follow these steps:

• Contact our customer support team at lovelyamor53@yahoo.com to inform us of your intent to return.
• Pack the item securely in its original packaging.
• Include a copy of the purchase receipt or order confirmation.

6. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or if the item is damaged or defective. In such cases, we will provide instructions for return shipping.

7. Cancellations: If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled, and the standard return process applies.

8. Contact Us: If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to us at lovelyamor53@yahoo.com. We are here to assist you and ensure a smooth and satisfactory shopping experience at Jinbo Store.

Thank you for choosing Jinbo Store for your health and wellness needs. Your satisfaction is our top priority.